Angie's List Member Comments: The project involved replacing an existing front door completely, including molding and complete replacement of an existing storm door. Cleanup and removal of all replaced doors and accessories.
From start to finish the Metropolitan team preformed beyond my expectations! Mike (salesman) was very knowledgeable and helpful. He was straightforward, honest and listened well. Like everyone at Metropolitan he paid attention to the details. We made a visit to the showroom and met the business owners John and Maggie who were very friendly and down to earth. John took the time to review our project in complete detail and even made a few suggestions, which were very good and helpful.
Bob (installer) made an appointment with me to stop by and review the measurements as well as checking out jobsite details. He reviewed the project and answered all my questions. Bob and Dennis returned a few weeks later to begin the installation. I find it hard to put in to words the outstanding installation these two guys did on my project. They are perfectionist in every sense of the word. I'm pretty particular myself so I don't usually find installers who I would refer to as perfect. The fit and finish of all their work was excellent. Unlike most contractors, they welcomed my presents and patiently answered any and all my questions. They explained what they were doing, why and how it affected the total installation. These two gentlemen are true craftsmen. They took the time to do it right.
They cleaned up so well that you'd never know that they were here. At the end of the day, I received a call from their office asking me how the project went and if I was satisfied. The next day John the owner called to see if I liked the doors and how the installation went. Again, that top to bottom attention that makes them special.
In summary, Metropolitan is the best. You may find lower pricing but don't be fooled by price alone. No one can compete with their professionalism, workmanship and attention to the details. They did everything right from start to finish, something you can't put a price on.
I would highly recommend them and I plan to use them again in the near future. They are unquestionably the very best!
Gerald M.
From start to finish the Metropolitan team preformed beyond my expectations! Mike (salesman) was very knowlegable and helpful. He was straight forward, honest and listened well. Like everyone at Metropolitan he paid attention to the details. We made a visit to the showroom and met the business owners John and Maggie who were very friendly and down to earth. John took the time to review our project in complete detail and even made a few suggestions which were very good and helpful. Bob (installer) made an appointment with me to stop by and review the measurements as well as checking out jobsite details. He reviewed the project and answered all my questions.
Bob and Dennis returned a few weeks later to begin the installation. I find it hard to put in to words the outstanding installation these two guys did on my project. They are perfectionist in every sense of the word. I'm pretty particular myself so I don't usually find installers who I would refer to as perfect. The fit and finish of all their work was excellent. Unlike most contractors, they welcomed my presents and patiently answered any and all my questions. They explained what they were doing, why and how it affected the total installation.
These two gentleman are true craftsmen. They took the time to do it right. They cleaned up so well that you'd never know that they were here. At the end of the day, I received a call from their office asking me how the project went and if I was satisfied. The next day John the owner called to see if I liked the doors and how the installation went.
Again, that top to bottom attention that makes them special. In summary, Metropolitan is the best. You may find lower pricing but don't be fooled by price alone. No one can compete with their professionalism, workmanship and attention to the details. They did everything right from start to finish, something you can't put a price on. I would highly recommend them and I plan to use them again in the near future.
They are unquestionably the very best!
Gerald M.
I would like to complement the crew. They were neat and friendly, wouldn't let me move anything and left the house spotless. Thanks to all!
Lorraine N.
We have already told friends about you, John and the ease and professionalism of the entire process. We couldn’t be more pleased!
Eli and Lois R.
Thank you John & Maggie for your personal touch with this sale.
Jim R.
Dear Mr. Schmotzer:
I am enclosing the Certified Satisfaction Customer survey that was forwarded for my completion. As you will notice, both the sales and installation process were done to our satisfaction.
I wanted to take a moment however to comment on the installer for our job, Mr. Bob Brill. Bob was both professional and courteous from the time he called to obtain the measurement for the job, then again when we spoke to schedule a time for installation and lastly while he was at our home completing the work. Due to time conflicts and limitation, Bob installed our door on June 14th. If you look on your calendar you will notice this day is a Sunday. I was not sure if I wanted to impose on an individual’s Sunday and did express that to Bob, however he assured me this would not be an issue. When arriving on the job, Bob reviewed the contact conditions with me and explained why and what he was going to be doing during the installation. As I watched and spoke with Bob throughout the process, more than a few times he seemed to provide extra care and special touches, as though he was doing the work on his own home. An example, all old caulking was removed and replaced, not just areas where I believe many installers would have caulked over or patched up the spot.
Bob is an asset to your company and we will certainly consider Metropolitan for future home repair projects. Twenty years ago we did have Metropolitan install windows and when the time comes again for replacements, based on this experience, full consideration will be given to Metropolitan. Lastly, not to leave out the Sales Representative where it all began, Mike was knowledgeable and we felt no pressure during the process. Again a very courteous and professional individual.
Thanks again for the good sales experience.
Joe & Kathy B.